Shopping With Us
Shopping in person.
We are located in the Jane Dough building in the Cully neighborhood of Northeast Portland, Oregon. Our address is 4636 NE 42nd Ave, Suite C, at the corner with Wygant Street. Our open hours for in-store shopping are Tuesday through Saturday 11:00 AM to 5:00 PM.
AS OF SPRING/SUMMER 2022 WE ARE STILL ASKING OUR CUSTOMERS TO WEAR A MASK WHILE SHOPPING IN OUR STORE. We will update this page right away when this policy changes. Thank you so much for understanding our need to keep our employees comfortable and safe.
All of our inventory is online. We process online orders within 1-3 days. Note that fabric is a notoriously difficult thing to track an accurate inventory of. We do our best but sometimes we are off. We appreciate your understanding. We will contact you as soon as possible by email if changes need to be made to your order. Please use an accurate email address that you check regularly for your order. We do not send marketing emails unless you have requested to be added to our newsletter email list and we would never share your information with anyone.
We charge a flat rate of $8.50 for most orders. Extremely bulky items that do not fit into our standard shipping boxes may incur an extra charge. We will notify you if this is the case.
We ship via United States Postal Service. If you are outside of the United States, email us at email@example.com and we may be able to help with international shipping.
We offer free local pick-up if you are in or near Portland. Pick-up orders will be held for 90 days. We will attempt to contact you before refunding your order and returning your purchase to our inventory if you do not pick it up within 90 days. Please contact us at firstname.lastname@example.org if you need to arrange shipping for a pick-up order (if you have accidentally paid for shipping on a pick-up order we can easily refund the shipping charge hold and it for you at the shop, just let us know).
If there is a mistake with your order or a flaw in the fabric, please contact us right away. We will make it right!
We cannot accept returns or refunds on cut fabric or trims. We do our best to make sure color and texture is accurately depicted, however color on monitors and mobile devices varies greatly and we cannot always ensure an exact match. We are happy to mail swatches if you would like to check color or texture before ordering. Contact us at email@example.com to request swatches. Please include your yardage requirements and limit your request to five or fewer swatches.
We will accept returns on non-cut items within 30 days of purchase. We will not assume shipping charges for online returns, unless there was a mistake in your order or the item is flawed. Returned items will be accepted only in like-new condition and with a receipt.
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